Wherever you want to live stream your matches on Eleven Sports, it is crucial to ensure that you have a stable internet connection. This way your fans will be able to enjoy the full game in top quality without any interruptions. Generally, you have two options to choose from:
a mobile data network connection (e.g. 4G )
an internet connection (Wi-Fi or Ethernet)
Whenever possible, we advise you to always use a 4G mobile data network connection or Ethernet connection which is:
exclusively dedicated to your live stream (i.e. no other devices are using it). Public hotspots or networks shared by several devices are not an option for your live streams and should be avoided.
working at full speed (i.e. no speed limitations imposed by the telecom/ internet service provider).
a stable connection with at least 3 Mbps or faster of UPLOAD SPEED to live stream your full match in HD quality (720p).
In cases where the Eleven Sports Studio is also operated on another device at the same venue, this device should not be connected to the same internet source as the streaming device. There are no minimum speed or connection requirements (hardwired or wireless; landline or mobile, etc.) for Eleven Sports Studio operations. The priority should be maintaining a consistent connection.
Live streaming of a full 90 minutes football match with a 4G connection will consume between 2-3 GB of data on average. Whenever possible, use a device with access to unlimited 4G data (without daily or monthly limits imposed by the telecom/internet service provider).
Independently from the maximum possible speed they could reach, Wi-Fi networks are generally not suitable for live streaming because they provide less stable connectivity than a 4G or Ethernet connection and depend on multiple factors (e.g., physical setup, distance to the router, hardware, among others).
A Wi-Fi connection can drop repeatedly, putting your live stream, its quality and thus your fans' experience in danger!
How to properly test your internet connection
When the internet connectivity for your live stream shall be provided by a mobile data network, please follow these steps to perform a standard venue assessment:
Get a smartphone to test the internet connection
Eleven Sports recommends the free service Speedtest by Ookla. Download their free app on your device or visit their website https://www.speedtest.net/
Go to the venue where the match will be live streamed and stand at the same precise place from where the match will be filmed. Ideally, the tests should be performed while another match or event is happening at the venue and while it hosts a similar attendance compared to what it is expected during your live stream.
Make sure that your phone is connected to the internet connection you want to test
Open the SpeedTest App or the Speedtest website in your mobile browser
Perform the first speed test; take a screenshot of the results or write down the UPLOAD SPEED
Perform the second speed test approximately 5-10 minutes later and record the results
Perform a third speed test approximately 10-20 minutes later and record the results again
Compare the 3 upload speeds to see if they are all above 3 Mbps UPLOAD SPEED and to see that they don't deviate too much from each other
If the upload speeds are too low or deviate too much, it means that the connection you were testing is not sufficient for your live stream. Please try an alternative, for example:
Click on this link to troubleshoot your internet connection
If you want to use a 4G connection: try to use another SIM card
Try to use another internet connection, e.g. Ethernet instead of 4G