Are you experiencing issues with your upload? We recommend to try these solutions:
a. Make sure your video plays correctly and it is in the right format
Play your video on your device in a common media player and make sure that it doesn't freeze. Please make sure your video file is in the correct format:
Supported container formats and codecs:
MP4 (H.26x, MPEG-2, MPEG-4), 3GP (H.26x, MPEG-4), AVI (Divx, XviD etc), WMV, MOV/QT (MPEG-2, MPEG-4), MKV, WEBM (H.26x, MPEG-2, MPEG-4, DivX, XviD, VP6), FLV (VP6, H.264, MPEG-4).
Supported audio codecs:
AAC, MP3, ALS and AC-3.
b. Change your file name
Try to upload your video file again and please make sure to change the name of your video file before you do so.